Mar 15, 2017

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Business Training Program for Managers

Being a manager is different from just being an employee. Many employees upon being promoted find that actually being responsible for a team and its outputs is much harder than they at first expected. They would think that being a worker creating business forms is a better job. This training module examines the fundamentals of being a manager. Delegates will understand that in order to manage a group of people as a team, they first need to manage themselves. The module includes:

Moving from operator to supervisor

Adding value as a manager

Understanding teams

Effective communications at work

The onus for ensuring good communications lies with the sender of the message. We begin by exploring the link between communications and managerial effectiveness. Next we will explore face-to-face communications and practice the skills needed. The afternoon session focuses on meetings: the different types, their function and how to manage them. Finally, we will develop our presentation skills to improve the delivery of a team briefing. The module includes:

Understanding perspectives

Environmental behaviour

Communications climate

The information network

Face to face communications

Motivation and Leadership

As a supervisor we are expected to lead and motivate our teams. This module provides a supervisor with an insight into human behaviour and explores why people are not motivated by the same things. We examine different motivational theories to gain an understanding of why some managers are better than others. We take an in-depth look at Leadership theory and show why we need to be able to use a variety of styles to match differing situations. The module includes:

Motivating self and others

Choosing your management style

Empowering the team

Effective delegation

Leading the team

Understanding power and managing conflict

Office politics can be destructive in an organisation. By understanding the sources of power we can determine the most appropriate strategy for the use of that power. Inappropriate use of power can create potential conflict situations. We therefore look at sources of conflict and strategies for conflict resolution. These include influence strategies, being assertive and transactional analysis. The module includes:

Five sources of power

Influencing others

Handling conflict at work

Assertiveness

Negotiating with colleagues

Managing performance and solving problems

We live and die by the targets that we have to meet. This module addresses the planning process, the prioritization of workloads and time management. We will examine proven techniques for planning and allocating work. It will introduce the subject of systems thinking and show how to manage, monitor and control performance. We will create the links between robust planning and high productivity.

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